Privacy policy

Hearth & Hollow follows Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This page says what we collect, why, and how to reach us about it. Sample policy for this demo: have it reviewed before real use.

What we collect

Your name, shipping and billing address, email, phone and order details when you buy; your name, email and message when you write to us; your email when you sign up for our letters.

Why we collect it

To process and ship your order, send receipts and tracking links, answer your questions and handle returns. We send news and offers only if you ticked the box asking for them, and you can unsubscribe at any time (CASL).

Payments

Card payments go through our payment processors (Stripe and PayPal). We never see or store your card number. Interac e-Transfers are confirmed by hand.

How long we keep it

Order records are kept for seven years for tax purposes. Messages and newsletter sign-ups are deleted when they are no longer needed or when you ask.

Your rights

You can ask to see, correct or delete your information at privacy@hearthandhollow.example or by calling (416) 555-0103. We reply within 30 days.